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Our Shipping Policy

How It Works

During the months of March - May each year, as our new merchandise arrives for the upcoming summer, we will ship out orders starting in mid April OR once we have all of the items in your order.  Once all inventory has arrived, we ship daily primarily through USPS.  Feel free to email us katie@campgreystone.com if you have any questions or special requests. 

Our Return Policy

Everything You Need to Know

We hope you love all of your purchases, however we know that sometime things need to be exchanged or returned.  Please let us know if you need to make an exchange or return by emailing katie@campgreystone.com.   All items must be returned/exchanged within 30 days of purchase and must be in good condition.  Cost of return label will be deducted from the amount of the item returned.

Privacy Policy

Your Data is Secure

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.  We will never sell or share your data.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at katie@campgreystone.com or send us mail to: The Greystone Store, 21 Camp Greystone Lane, Zirconia, NC  28790

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